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Healthy high performance culture

A safety-first culture

The Group is committed to the highest standards of health and safety and maintaining a proactive safety culture. We adhere to all laws and regulations governing safe working practices and often go beyond local legal requirements to ensure that the policies and practices at our sites and the behaviours of our people are driving towards a zero-accident safety culture.

shutterstock 2162463853
shutterstock 2162463853

Group-wide Health and Safety Policy

Our Group Health and Safety Policy sets out our clear commitment to the prioritisation of the health, safety and wellbeing of our people. The Policy is aligned with the Group’s values.

Download here

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HS v2

Our safety performance

Our key performance indicator for our safety performance is our Total Recordable Incident Rate (‘TRIR’) as defined by the US Occupational Safety and Health Administration.

Our TRIR increased in 2023 to 0.34 (2022: 0.27). All events were thoroughly investigated at a site level, and corrective actions shared and implemented across the Group.

A proactive safety culture

We also measure the leading indicator of safety observations as a core value driver across the Group.  The aim is to ensure that we are creating a culture where everyone takes responsibility for their own safety and the safety of those around them. 

In 2023, our safety observations increased to 9,528, with observations recorded through the global Benchmark system and acted on locally, with thematic reviews undertaken by the Group’s Health and Safety Committee.

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obvs v3

We are committed to creating a positive and open culture around mental health.

We are creating an environment where mental health is a continuous and open topic of discussion, where seeking support is encouraged, and where there is always a network of individuals and programmes that are ready to provide help and guidance. This focus underpins the development of our healthy, high-performance culture. By collectively prioritising positive mental health, we are building stronger, more resilient, and more compassionate teams.

Group-wide Mental Health Policy

Our policy on mental health sets out our commitments on mental health

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Access to an Employee Assistance Programme

Recent Activity

Mental Health Session at Leadership Conference 2023

The Group’s culture is formed by the behaviour of our leaders. In October 2023, we invited David Beeney to our Leadership Conference for a second year to speak with the leadership community on the importance of creating a healthy culture to deliver high performance. Leaders were reminded about the key techniques to open discussions and their important role in creating a safe space to talk about mental health.

World Mental Health Day

In October we also marked the third year of our celebration of World Mental Health Day. During this time, we organised global wellbeing sessions in several languages, aligned to our ‘Time to Talk’ campaign. These sessions addressed various aspects of well-being and mental health, including the important aspect of financial wellbeing, resilience and support for working parents.

HSBC Always On

In 2023, we worked with HSBC to provide financial wellbeing seminars and advice to employees, focusing on topics such as buying your first house, planning for retirement and family finances.